Troubleshooting
An attachment will not upload
Check that it is a PDF, Word, or text file and no larger than 25 MB. Remove the wrong file from the selected list and choose the correct one. You can also paste assignment instructions instead of attaching a file.
Scheduling is unavailable
Open project settings and check the scheduling message. The free allowance and plans without scheduling cannot use this feature. A plan with scheduling can still have daily, weekly, or monthly limits. Choose a future date within your allowance.
Chat says there is not enough memory
Ungraded normally starts a new version automatically when a conversation fills its working context. If the saved draft and new request are already too large for the available memory, shorten the document or start a new project. Saving the important parts first gives a new version a useful starting point.
The draft missed an instruction
Check the assignment material and writing preferences in project settings. Ask for a targeted revision in chat, or request a complete revised draft if the whole document needs to change. Review facts and citations before using the output.
Still stuck?
Open a support request and include the project name, what you tried, and any error shown on screen.